Subject: Information required under the Right to Information Act 2005

Deposit guidelines & refund mechanism

I need information under RTI from TRAI for the followings:

1) Guidelines to telecom service provider to take deposits for postpaid connection, National roaming, international dialing facility, International roaming how much they can take deposit.

2) What are the guidelines and check for the deposit refunds, how much money collected by each service provider against the deposits.

3) What is the mechanism, guidelines and check when the request sent to service provider by the consumer for refund of deposits through the call centre?

4) Most of the time they refused such request during follow up. What is the time line given to the service provider to refund the deposits or Guide lines state that the deposit will be adjusted only against the bills?

5) Why there is no TRAI grievances redressed mechanism, why it has not been implemented on first priority,

6) How many grievances received by each service provider - through nodal officer and appellate authority in last 3 year?

7) What was the role played by the TRAI in the consumer grievances what action and improvement done by TRAI to protect the consumer

8) The nodal officer and appellate authority is the employee of the service provider what are the checks TRAI is having on them if the grievances are not resolved to the satisfaction of consumer who will take care of.

9) Why TRAI has not given the guidelines to the service provider to give show in monthly bills deposits lying with the company, monthly credit limit on postpaid connection.