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Kailash Goduka stays in Navkala Apartments in East Delhi. The street lights in front of Navkala Apartments were not working for the last several years. The residents made several complaints to the local electricity office but nothing happened. They made personal visits, complained to the central complaint room and made several written submissions. In June 2002, Kailash filed an application under Right to Information to know the daily progress report of the complaints made earlier, the names of guilty officials and likely action to be taken against the officials. Within a couple of days of filing the application, the concerned Assistant Engineer came to meet Mr Goduka. The street lights were repaired within the next few days.
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