Regarding: Marksheet of MBA 2nd Semester not received

I am a student of MBA-II semester (fulltime), roll no.-1*****3 I appeared for 2nd semester exam and got my result as not passed. I applied for Revaluation/Rechecking for my uncleared subjects-HR(Human Resource & BRM(Business Research Methodology).

I went to University and I saw my answer sheet, where there were chance of increasing marks as less and no marks were given to some answers.

After that I have been contact with Mr. *****, who gave me information that my subjects are cleared. I contacted my college and University but till date I did not received my marksheet with pass status.

Particulars of information required : As per list mentioned below

1. What is the status of rechecking?

2. If my marks have been increased then why dint I get my mark sheet?

3. If my marks are not increased then why Mr. ***** is assuring me for the same?